Remote Desktop Support

Fix your computer without leaving home.

Massiveworx provides secure, remote desktop support to remove viruses, install and configure software, and get your computer running like new again.

Start Remote Session Request an Appointment
Secure, encrypted remote connection
Same-day appointments when available
What we can do remotely

From software installs to cleanup and tune-ups, most desktop support can be done without stepping into your home.

  • Virus & malware removal
  • Software installation & updates
  • Performance tuning & clean-up
  • Email, printer & basic network setup
You stay in control at all times

What We Help With

Desktop support focused on remote fixes, fast setups, and everyday reliability for your PC or laptop.

Virus & Malware Removal
We scan, clean, and secure your system from viruses, spyware, and unwanted programs slowing you down.
Security Cleanup
Software Installation
We install and configure the software you need: Microsoft 365, antivirus, productivity tools, and more.
Microsoft 365 Antivirus
Performance Tuning
We remove bloatware, optimize startup apps, and tune settings so your computer feels fast again.
Speed Up Clean Up
Email & Printer Setup
We help you configure email, connect printers, and handle basic network and account issues remotely.
Email Printers

How Remote Support Works

Simple, secure, and guided every step of the way. You see everything we do on your screen.

1
Tell us what's going on
Use the contact form below to describe the issue: slow PC, error messages, software install, etc.
2
Schedule your remote session
We confirm a time and send you simple instructions to start a secure remote session.
3
Connect via secure link
You click the remote support link, we connect to your computer, and you can watch everything we do.
4
We fix, you approve
Once we're done, we review what was completed and confirm you're satisfied before the session ends.
Ready to start now?

If you already have an appointment or you've spoken with us, you can jump straight into a secure session using the button below.

Start Remote Support

New to Massiveworx? Scroll down and send us a message with your issue, and we'll reply with next steps and pricing for your situation.

Simple, Transparent Pricing

No surprise charges. Most issues can be handled in a single remote session.

Quick Fix
Basic Support Session
$55.00 / session
Good for single issues and quick help.
  • Basic troubleshooting
  • Simple software installation
  • Email or printer setup
Request this package
Most Popular
Tune-Up & Cleanup
$75.00 / session
Ideal if your computer is slow or cluttered.
  • Startup & performance tuning
  • Temporary file cleanup
  • Basic security & update check
Ask about tune-up
Onboarding
New PC Setup
$125.00 / session
Perfect for brand new laptops and desktops.
  • Initial Windows setup
  • Essential software installed
  • Data transfer from old PC*
*Old computer must turn on and connect to the internet.
Plan my new setup

Frequently Asked Questions

A few common questions about remote desktop support and how we work.

Is remote support safe?
We use secure, encrypted remote access tools. You can see everything on your screen, and you can disconnect the session at any time. We only connect with your permission.
What do I need for a remote session?
You'll need a working internet connection and a Windows PC or laptop. We'll send you a link and walk you through opening it. After that, we handle the technical details.
Can you help if my computer won't turn on?
If your computer won't power on or can't reach the internet, remote support may not be possible. In that case, we'll discuss options and let you know what's realistic.
When do I pay?
We'll confirm pricing with you before starting the session. After the work is completed and reviewed with you, we'll send payment instructions.

Tell Us What You Need Help With

Fill out the form and we'll contact you with available times, pricing, and next steps for your remote support session.

Other ways to reach us

Email: info@massiveworx.com

Twitter / X: @massiveworx

Once we receive your message, we'll follow up with:

  • Clarifying questions (if needed)
  • Estimated time & recommended package
  • Remote session instructions and scheduling options